Frequently Asked Questions

 We ship to these states: AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, TX, VT, VA, WA, WI, WY These states don’t allow sales of our New Zealand wines: CT, IA, ME, MI, MO Sorry, we can’t ship any wine directly to these states: AL, AR, DE, IN, KY, LA, MS, OK, RI, SC, SD, TN, UT, WV 

Order Processing

Your order will be processed within 1-2 business days and be shipped via UPS on the next business date. Weekends and holidays do not count as processing or shipping transit days. Tracking information will be emailed to you automatically.  

Delivery

An adult 21 years or older must be available to sign for delivery. The Carrier (UPS) cannot leave wine on a door step, it is illegal.  State and federal laws do not allow alcohol to be left without an over 21 adult signature

Cancellations

We are unable to cancel orders. As soon as your order is confirmed, it is  automatically sent to our warehouse and processed for shipment. In some circumstance, we can "recall" your order from the carrier, however shipping fees will still apply.

Returns

Undelivered wines cannot be credited, returned, or reshipped because we aren’t able to guarantee the wine's quality once it leaves our warehouse. We are unable to accept returned wine for any reason, this includes orders placed in error.